Rachel
The gasman cometh (several times) 
10th-Apr-2009 10:41 am
shorthair
A couple of weeks ago I noticed rust on the outside of the boiler. We're on British Gas Homecare, so a gasman was dispatched with pleasing promptness, and diagnosed a leaky heat exchanger inside the boiler. That part was also covered on Homecare, and replaced within a few days. However, the rusty case is cause for concern. At the moment, the boiler is ok. But if the case rusts through, and is no longer airtight, it has to be replaced. And the boiler is sufficiently old that apparently replacement cases aren't made any more, so we are looking at a new boiler.

The house is 19 years old, and I have no reason to be believe the boiler to be any younger, so I was planning a replacement in the next few years anyway. But this is a bit sooner than planned.

I did a brief bit of research into heat pumps, as mentioned in the wonderful Sustainable Energy - Without The Hot Air by Professor David MacKay of this parishcity. A heat pump is a reverse air conditioner and is much more efficient than a traditional boiler - 300%-500% efficient, i.e. it uses much less energy to run than it moves around as heat. It runs off electricity, not gas, so converting the heating of housing to heat pumps is a step along the "electrify everything and green the electricity supply" grand plan of How To Stop Emitting Carbon Dioxide, as outlined in MacKay's book. It should also cost less to run.

Unfortunately the heat pump market is still customised expensive solutions for people with large gardens and lots of money. Too much technical information about "choices" is still presented (ground-source or air-source? heat only or domestic water too? change your radiators or not?), and too much obscure information is requested by companies before they'll quote. Why no, I don't know the area of my house in square metres, or my garden for that matter. Why can't I just give the number of bedrooms and bathrooms, as I do for getting a home insurance quote? Why aren't there easy ways to estimate the space I'd need in the garden for a ground-source pump like "about the size of two garden sheds" or similar?

Philip Pullman is promoted as a "satisfied customer" by one of the companies I contacted. That's lovely, but I am not a bestselling novelist. What I want is the easy quote for the suburban family with a small garden, but no-one's doing that yet.

Here's my free tip for someone wanting to do well by doing good: found a company that will do mass-market heat pumps, persuade the govt to subsidise installation on carbon reduction grounds, and make contracts with the big energy companies to sell to their customers, in the same way insulation has been recently. If boilers need replacing after 15-20 years, that's a lot of British people each year in the same situation I am right now.

Putting heat pumps aside, I got British Gas to send a man round to quote me for a new boiler, which happened after work on Wednesday. The chap was pleasant and low-pressure, but the cost is significantly above Which? Local price guides for the same sort of work (about 33% more). Still about half the price of the best guess I got for a heat pump. I have contact details for a couple of local companies but even the Which? Local price would blow all our emergency reserves, and then where are we if something else breaks? We just spent most of our readily-available money on windows and a fence.

More sensibly, we can save up over the next year, plan to mitigate the possibility of boiler failure during the next winter, and get a range of quotes this time next year. That gives another year for the mass-market heat pump to arrive too. Come on invisible hand, get a move on.
Comments 
10th-Apr-2009 10:47 am (UTC)
Sadly, for heat pump purposes, the absolute size of the house in meters sq is what matters; a 3-bed house with tiny rooms is a significantly different proposition from a 3-bed house with huuge rooms, so the insurance-quote style isn't going to work there. (Though they could probably try converting the garden measurements into something more user-friendly.)
10th-Apr-2009 11:16 am (UTC)
My argument is that the marketing really needs to improve if this is ever going to be mass-market. Refusing to supply any real information without me providing my square metreage is sales-destroying. J Random Homeowner doesn't have that info (I certainly don't, without spending an hour mucking about with tape measures and an assistant).

For windows, fences and boilers, all of which need to be relatively custom, everyone has "sent someone round" and, often armed with a laser measure, they've either printed a quote on the spot or posted it the next day. This is small businesses through to giants like British Gas.

The current heat pump suppliers seem to me to be looking at high-end, custom installations for people who have probably already made their mind up to go for a heat pump. Not making it easy for the mass-market.
10th-Apr-2009 11:38 am (UTC)
I agree that if they want specific measures, they probably ought to send someone round. However, on the continent, J Random Homeowner often *does* know the metreage of their house, as it's often part of the standard descriptions. I wonder if companies are using that model, and not paying attention to the fact that the UK doesn't do this, because (as you say) they don't really care yet about the mass market.
10th-Apr-2009 09:00 pm (UTC)
Exactly. European friends look at our "three bedroom house" with a mixture of amusement and despair, and wonder why primary-level mathematics seems so scary to us.

For what it's worth, my parents seriously considered heat pump technology 30+ years ago. When you have a river flowing past through an electricity-generating turbine, you can also have a lot of high-heat-capacity substance flowing over the cold end of your system, so it really made sense, apart from the fact the electricity was already free.
10th-Apr-2009 12:41 pm (UTC)
I wonder if it's worth telling them this as feedback, or whether it will just get stuck at a snotty receptionist.
10th-Apr-2009 01:17 pm (UTC)
I probably still have an email to reply to. I will try to phrase it as nicely as possible. I think the trouble is all the current suppliers are still in the individual-customisation market, and perhaps they're happy making money that way.

I am sure there's money to be made in the mass-market heat pump but I lack the will/risk-tolerance to found the necessary company myself :(
10th-Apr-2009 12:56 pm (UTC)
This is an interesting problem and one that'll make it difficult to make serious cuts to our CO2 output. Inspired by your comments I've just had a quick look online and found the Danfoss website. At the top of their enquiry form they say:

"Danfoss Heat Pumps UK specialise in New Builds, Complete Renovations, Barn Conversions & Commercial Developments. We do not cater for Existing Dwellings unless a Complete Renovation is being planned."

This is obviously why they want the measurements of the garden and house - this is readily available information if you're doing a new build or renovation.

We're in a similar situation of wanting to replace our boiler in the next year or two. It's disappointing that heat-pumps aren't currently a viable option.
12th-Apr-2009 12:00 pm (UTC) - Heat pumps
I work in this field - specifying energy efficiency measures, mainly to large businesses, but occasionally come across a relatively small site.My company has a domestic R&D site where they are investigating the market for heat pumps. Generally, for horizontal 'slinky' designs, you are looking at 10 metres of slinky per kW required.However, before you even consider this, you must make sure that your house has been fully insulated, to the highest spec possible. GSP is a good technology but I've seen so many proposals knocked back because our properties generally are just not up to it. Have you had a home energy survey done yet? Have you looked into solar thermal pre-heat perhaps? That seems a more viable option as it would also reduce the size of the boiler you require?
12th-Apr-2009 03:57 pm (UTC) - Re: Heat pumps
I haven't had a "home energy survey" done, though at least one energy supplier promised one as part of the signup - we never heard anything more and eventually I switched supply away again. But ex-housemate did the roof insulation 2 years ago, last year I took up one of the cavity wall insulation offers, to be told I already had it, and I've just replaced all the doors and windows with high-quality double-glazing. We've been on low-energy bulbs for years, but we lack thermostatic radiator valves and the boiler controls are more limited than I'd like, being 19 years old. Just getting decent controls on the heating would probably reduce our demand some more.

I am interested in solar water heating, especially with a nice large south-facing roof, but that's another 2-3k to save up or borrow. It all depends how long this rust takes to break the boiler case really.

Interesting what you say about needing to be insulated first. There's already lots of noise (ok, from the LibDems, don't know if it's more widely-held than that) about the desirability of a big government push to get houses insulated to a high standard: for economic stimulus & job-creation reasons with a nice bonus of reducing fuel-poverty. With the MacKay book in mind, it's obviously the necessary prerequisite for getting heat generation off fossil fuels too.
12th-Apr-2009 09:19 pm (UTC) - Re: Heat pumps
you must make sure that your house has been fully insulated, to the highest spec possible

That's interesting - does it imply that older houses (single brick skin, etc) are going to be bottom of the list of candidates for heat pumps?
13th-Apr-2009 11:57 am (UTC)
yes it does. Heat pumps produce low temperature hot water and work best with under floor heating which doesn't require the temps of a radiator system. This is why company's prefer either new build or total renovation. i'd love a gshp but living in a flat makes it so unfeasable
23rd-Aug-2009 03:41 pm (UTC)
Anonymous
Sorry but this is mostly wrong.

Heat pumps run on expensive electricity, emit more C02 than gas and aren't yet worth using in towns.

Try heating cities with waste heat from power stations as Denmark does. Somewhat less CO2 than a gas boiler.
23rd-Aug-2009 05:22 pm (UTC)
None of your assertions relate to [info]boolie's comment, which is about how heat pumps work best with low-temp hot water.

I believe that the figures referenced in Without Hot Air above disagree with yours. If you are going to wade into a conversation with aggressive disagreement 5.5 months later, it would be nice if you provided a) some references b) some identification
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